HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders typically ship same or next business day depending on the time the order was placed. In some cases a larger order may deplete available floor stock and delay orders from shipping right away. In these cases, a customer service representative will reach out the next business day to inform you of the estimated lead time and offer you a refund if you do not wish to wait.
WHAT IF MY ORDER IS LOST OR STOLEN?
By default, we offer shipping insurance at checkout and strongly advise it is not removed. In the event your package is lost or stolen this will allow us to take action to get the product replaced. It is rare this happens but we have had packages lost and stolen through USPS and rarely but once through UPS. If you elect not to have the insurance we will not be able to refund or exchange your product.
DO YOU SHIP INTERNATIONALLY?
We do ship to different parts of the world using different carriers. Contact us to discuss further details.
HOW DO YOU PACKAGE THE PRODUCT FOR SHIPMENTS?
All packages are shipped to minimize aroma which could identify the product as hemp in an effort to deter theft and intervention. The sender is labeled as IHC and not The Hemp Collect for this same reason.
- Vape cartridges are only shipped through UPS due to regulations that do not allow us to ship with USPS.
- Flower is shipped in heat-sealed mylar unless another method is requested.
- We do not package individual 1-pound bags of bulk flower by default. They are bagged bulk by cultivar.
DO YOU OFFER COLD SHIPPING?
Yes, we offer this through UPS and FedEx standard overnight shipping. Our edibles and moonrocks can be damaged by heat and cold shipping is strongly advised to protect the product. Please note that cold shipping does not guarantee items to be delivered cold. It is an additional measure to help assist items melting in transit.
Contact Us
If you have any questions about shipping or your order, please reach out to us at hello@thehempcollect.com.
