Q: I've been a longtime customer — will my Tokens balance reflect all of my past purchases and actions?
A: Our THC Rewards program will only reflect activity since the program's launch in June of 2025. Don't worry, though! Longtime customers will be rewarded for their loyalty when our VIP program launches soon.

Q: Do Tokens expire?
A: Token balances will reset to 0 after 6 months of no activity. You will be notified 30 days prior to expiration.

Q: How long before my birthday should I enter it in my account to receive my birthday reward?
A: Birthdays must be entered 30 days in advance to receive your birthday reward.

Q: Can I apply a coupon code to an order I've redeemed a reward on?
A: Promotions cannot be combined with loyalty rewards.

Q: Will I receive Tokens for subscription installments?
A: Yes, subscription installments will receive Tokens.

Q: Are Tokens awarded for shipping charges?
A: No, Tokens only are awarded for purchases.