CANNABIS GOODS BY CANNABIS PEOPLE, SHIPS FREE OVER $75 🥳

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders typically ship same or next business day depending on the time the order was placed. In some cases a larger order may deplete available floor stock and delay orders from shipping right away. In these cases, a customer service representative will reach out the next business day to inform you of the estimated lead time and offer you a refund if you do not wish to wait. 

WHAT IF MY ORDER IS LOST OR STOLEN?

By default, we offer shipping insurance at checkout and strongly advise it is not removed. In the event your package is lost or stolen this will allow us to take action to get the product replaced. It is rare this happens but we have had packages lost and stolen through USPS and rarely but once through UPS. If you elect not to have the insurance we will not be able to refund or exchange your product.

DO YOU SHIP INTERNATIONALLY?

We do ship to different parts of the world using different carriers. Contact us to discuss further details. 

HOW DO YOU PACKAGE THE PRODUCT FOR SHIPMENTS?

All packages are shipped to minimize aroma which could identify the product as hemp in an effort to deter theft and intervention. The sender is labeled as IHC and not The Hemp Collect for this same reason. 

  • Vape cartridges are only shipped through UPS due to regulations that do not allow us to ship with USPS. 
  • Flower is shipped in heat-sealed mylar unless another method is requested.
  • We do not package individual 1-pound bags of bulk flower by default. They are bagged bulk by cultivar. 
DO YOU OFFER COLD SHIPPING?

Yes, we offer this through UPS and FedEx standard overnight shipping. Our edibles and moonrocks can be damaged by heat and cold shipping is strongly advised to protect the product. Please note that cold shipping does not guarantee items to be delivered cold. It is an additional measure to help assist items melting in transit. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders typically ship same or next business day depending on the time the order was placed. In some cases a larger order may deplete available floor stock and delay orders from shipping right away. In these cases, a customer service representative will reach out the next business day to inform you of the estimated lead time and offer you a refund if you do not wish to wait. 

WHAT IF MY ORDER IS LOST OR STOLEN?

By default, we offer shipping insurance at checkout and strongly advise it is not removed. In the event your package is lost or stolen this will allow us to take action to get the product replaced. It is rare this happens but we have had packages lost and stolen through USPS and rarely but once through UPS. If you elect not to have the insurance we will not be able to refund or exchange your product.

DO YOU SHIP INTERNATIONALLY?

We do ship to different parts of the world using different carriers. Contact us to discuss further details. 

HOW DO YOU PACKAGE THE PRODUCT FOR SHIPMENTS?

All packages are shipped to minimize aroma which could identify the product as hemp in an effort to deter theft and intervention. The sender is labeled as IHC and not The Hemp Collect for this same reason. 

  • Vape cartridges are only shipped through UPS due to regulations that do not allow us to ship with USPS. 
  • Flower is shipped in heat-sealed mylar unless another method is requested.
  • We do not package individual 1-pound bags of bulk by default. They are bagged bulk by cultivar. 
DO YOU OFFER COLD SHIPPING?

Yes, we offer this through UPS and FedEx standard overnight shipping. Our edibles and moonrocks can be damaged by heat and cold shipping is strongly advised to protect the product. Please note that cold shipping does not guarantee items to be delivered cold. It is an additional measure to help assist items melting in transit. 

PRODUCT TESTING & SAFETY

DO YOU PROVIDE COA’S/TEST RESULTS?

Every product we distribute has an associated test result, found here on our COA page. Results encompass potency, heavy metals, and residual solvents to ensure compliance with regulations.

DO YOU HAVE FULL PANEL TESTING?

We run full panel tests on all products to ensure they do not contain unsafe compounds including but not limited to pesticides, molds, heavy metals, and residual solvents. 

DO YOU TEST FOR TERPENES?

For products impacted by terpene profiles, we include terpene tests.

UNDERSTANDING DISTILLATE COLORATION

Clear Delta 8 is produced by processing and filtering amber Delta 8 to pull out residual chlorophyll other compounds which do not contribute to potency or overall effect based on current understandings. One impact caused by this processing is that the distillate becomes more susceptible to oxidation. This can create a pink hue in the oil over time. This is common in many types of distillate and not exclusive to Delta 8. 

WHAT BATTERY IS COMPATIBLE WITH MY VAPE CARTRIDGE?

Our vape cartridges are compatible with any 510-threaded battery. You will need to have a 510-thread compatible battery in order to use your vape product. Batteries are not included with our vapes and must be purchased separately.

HOW DO I PREVENT CLOGGING WITH MY CARTRIDGE?

This can be prevented by taking short, light hits to reduce overheating your oil which will also give your oil a better taste. Clogging typically occurs due to oil moving past the coil and when excess vapor condenses along the walls of the inner cartridge as it cools. As oil builds up between the coil and the mouthpiece, the buildup can block the ability to draw from the cart. 

DO YOU OFFER REFUNDS, RETURNS, EXCHANGES?

All of our products include a tamper-evident seal and are returnable or exchangeable as long as the seal has not been removed or damaged. Returns must be sent back within 5 business days of receipt and be in the same condition they were sent in. Once the item is received back and inspected a refund or exchange is processed.

We go above and beyond to ensure an accurate depiction of our products including their quality and potency specs to avoid misguided expectations. We also do our best to have the highest quality so satisfaction is easily achieved. Even still, we understand there are times when a return or exchange may be desired. 

WHAT IS THE SHELF LIFE OR BEST BUY DATE OF YOUR PRODUCTS?

Nearly all of our products have a recommended best-buy date of 1 year. That being said, how the product is stored during that time period can heavily impact this estimate. For all purchases, we are happy to provide specifics on best storage practices for preserving the product’s integrity over time – contact us for more details. 

UNDERSTANDING THE COMPOUNDS

WHAT IS DELTA 8 THC?

Delta 8 THC is a psychoactive and intoxicating compound similar to Delta 9 THC that is legal across most US states whereas Delta 9 is still not. More can be read about it on our blog here. Compared to cannabis, it is reported to cause less brain fog and be less dissociative. It is preferred by people who find cannabis gives them anxiety or who want a more consistent and reliable effect.  

WILL DELTA 8 GET ME HIGH?

Delta 8 is a psychotropic compound that causes intoxication when consumed. 

WHAT IS CBD LIVE RESIN?

CBD is a cannabinoid and Live Resin is the method of extraction used. Live Resin is made by immediately freezing the flower after pulling it down in the field. The process of freezing the plant helps to preserve some of the more delicate photochemistry that is easily lost during the standard method of drying the flower before extraction (as done in the process of making CBD distillate). 

WHAT IS CBD?

CBD, or cannabidiol, is a compound in the cannabis and hemp plant with proven therapeutic benefits. It is not intoxicating but it is psychoactive. It has shown to be effective in treating a wide range of ailments, and there are currently numerous government-backed clinical studies overviewing what is known. CBD is most effective when taken in combination with the rest of the plant’s compounds and is most often labeled as full or broad spectrum.

WILL CBD GET ME HIGH?

CBD is psychoactive and does affect the mind but it is not psychotropic or intoxicating.

WHAT ARE TERPENES?

Terpenes exist in almost every plant and fruit and are not limited to hemp and cannabis plants. They are aromatic oils that lure pollinators and aid in repelling predators. Cannabis terpenes come from the same glands that create cannabinoids, and it is thought that they play a role in differentiating the effects of each strain known as the entourage effect.