SHIPPING AND ORDER QUESTIONS
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders typically ship same or next business day depending on the time the order was placed. In some cases a larger order may deplete available floor stock and delay orders from shipping right away. In these cases, a customer service representative will reach out the next business day to inform you of the estimated lead time and offer you a refund if you do not wish to wait.
WHAT IF MY ORDER IS LOST OR STOLEN?
We offer shipping insurance at checkout and strongly advise it is added to the purchase to make sure action can be taken in the event a package is lost or stolen. It is rare this happens but we have had packages that USPS shows as scanned but becomes lost in their system. If you elect not to add insurance we will not be able to refund or exchange your product so please add!
DO YOU SHIP INTERNATIONALLY?
Yes. We strongly advise adding shipping insurance for international orders which is available as an option during checkout in case customs intercepts the package.
HOW DO YOU PACKAGE THE PRODUCT FOR SHIPMENTS?
All packages are shipped to minimize aroma which could identify the product as hemp in an effort to deter theft and invention. The sender is labeled as IHC and not The Hemp Collect for this same reason.
Vape cartridges are only shipped through USPS due to regulations that do not allow us to ship with UPS.
Flower is shipped in heat-sealed mylar unless another method is requested.
We do not lb out bulk flower purchases by default. They are bagged bulk by cultivar.
DO YOU OFFER COLD SHIPPING?
Yes. We offer this through UPS and FedEx standard overnight shipping. Our edibles and moonrocks can be damaged by heat and cold shipping is strongly advised to protect the product. Please note the cold shipping does not guarantee items to be delivered cold. It is an additional measure to help assist items melting in transit.
WHICH CARRIERS DO YOU SHIP THROUGH?
For smaller consumer orders we ship through USPS
For bulk orders we ship through UPS or by freight depending on the order size. We have a hemp account with a discounted rate and always try to package and ship the product in the safest but most cost-effective way.
DO YOU OFFER EXPEDITED SHIPPING?
Yes. Please contact us to discuss your desired shipping time and receive a quote.
PRODUCT TESTING & SAFETY
DO YOU PROVIDE COA’S/TEST RESULTS?
Every lot we distribute has test results for potency, ensuring compliance with regulations.
DO YOU DO FULL PANEL TESTING?
We run full panel tests on products that may contain unsafe compounds including but not limited to pesticides, molds, heavy metals and residual solvents.
DO YOU TEST FOR TERPENES?
For products impacted by terpene profiles, we include terpene tests.
EFFECTIVE: Oct 2021
PRODUCT RELATED QUESTIONS
WHAT BATTERY IS COMPATIBLE WITH MY VAPE CARTRIDGE?
Our vape cartridges are compatible with any 510-threaded battery. You will need to have a 510 compatible battery in order to use your vape product. Batteries are not included with our vapes and must be purchased separately.
HOW DO I PREVENT CLOGGING WITH MY CARTRIDGE?
Clogging typically occurs due to oil moving past the coil and when excess vapor condenses along the walls of the inner cartridge as it cools. As oil builds up between the coil and the mouthpiece, the buildup can block the ability to draw from the cart. This can be prevented by taking short, light hits to reduce overheating your oil which will also give your oil a better taste.
WHY DOES MY CART TASTE BURNT?
If you do not prime the cart before use it can cause the oil to burn. Ensuring the 4 intake holes inside your cart (at the base of the cartridge) are fully covered by oil will help. If the holes are not covered, you should warm the cart (using a heat gun, hair dryer or place the cart in a ziplock bag and then submerge in warm water) and wait for the oil to move down. If the holes are covered, use a short 1-2 second preheat and take a short hit to test if you get vapor. Taking smaller draws will give a better taste as well.
DO YOU OFFER REFUNDS, RETURNS, EXCHANGES?
We go above and beyond to ensure accurate depiction of our products including their quality and potency specs to avoid misguided expectations. We also do our best to have the highest quality so satisfaction is easily achieved. Even still, we understand there are times when a return or exchange may be desired. All of our products include a tamper-evident seal and are returnable or exchangeable as long as the seal has not been removed or damaged. Returns must be sent back within 5 business days of receipt and be in the same condition they were sent in. Once the item is received back and inspected a refund or exchange is processed.
UNDERSTANDING THE COMPOUNDS
WHAT IS DELTA 8 THC?
Delta 8 THC is a psychoactive and intoxicating compound similar to Delta 9 THC that is legal across most US states whereas Delta 9 is still not. More can be read about it on our blog here.
WHAT IS CBD?
CBD, or cannabidiol, is a compound in the cannabis and hemp plant with proven therapeutic benefits. It is not intoxicating but it is psychoactive. It has shown to be effective in treating a wide range of ailments, and there are currently numerous government-backed clinical studies overviewing what is known. CBD is most effective when taken in combination with the rest of the plant’s compounds and is most often labeled as full or broad spectrum in these cases.
WHAT ARE TERPENES?
Terpenes exist in almost every plant and fruit and are not limited to hemp and cannabis plants. They are aromatic oils that lure pollinators and aid in repelling predators. Cannabis terpenes come from the same glands that create cannabinoids, and it is thought that they play a role in differentiating the effects of each strain known as the entourage effect.
FORMULATIONS AND DOSING
CAN YOU HELP ME CALCULATE THE AMOUNT ON INPUT NEEDED FOR MY PRODUCT?
For help with formulating our bulk inputs into products please contact us at 503-438-6783